Grievance Redressal / Support

1. Purpose

This Grievance Redressal Mechanism is established in accordance with applicable Indian consumer and e-commerce norms for handling User concerns, complaints, or clarifications in a structured and time-bound manner.

2. Contact Information

3. Types of Issues Handled

We process grievances related to:

• Order processing and dispatch
• Product delivery and physical defects
• Missing or incomplete orders
• Digital Content access (complimentary)
• Ritual confirmation and documentation
• Incorrect transaction charges
• Billing discrepancies
• Technical issues with the Platform
• Policy clarifications
• Data privacy concerns

4. Exclusions

The following categories do not constitute grounds for grievance:

• Dissatisfaction with spiritual beliefs or outcomes
• Astrological disagreement or interpretive differences
• Desire for guaranteed results
• Requests to alter ritual methodology or religious doctrine
• Non-professional claims (medical/legal/financial)

5. Submission Requirements

Complaints should include:

• (a) order number (if applicable)
• (b) description of issue
• (c) supporting evidence (photo/video for product cases)
• (d) preferred contact method

6. Acknowledgment & Resolution Timeline

Upon receipt:

• Acknowledgment: within 72 business hours
• Resolution Target: within 7–21 business days depending on nature of issue

Timelines may extend due to:

• ritual verification requirements
• shipping partner verification
• third-party service dependencies

7. Escalation

If a User is unsatisfied with resolution, escalation may be requested via the same contact channels for internal review.

8. Jurisdiction & Governing Law

Any dispute or escalation shall be governed by Indian law. Venue shall lie with the Priest’s jurisdiction and/or Kolkata High Court, India.